Warranty & Aftercare

Herman Miller carries stipulated warranty for its products. Please do NOT remove or tamper with the sticker under the products or your warranty shall be considered void.

 12 Years 5 Years 1 Year
Aeron Eames Hang-it-all Rack  Airia Collection
Embody Eames Lounge Chair and Ottoman Formwork Collection
Mirra 2 Eames Moulded Plastic Series
Sayl Eames Walnut Stool
Cosm Nelson Platform Bench
Eames Aluminum

As the exclusive dealer for Herman Miller in Malaysia, TRAX furniture will service all warranty claims on site within 12 months of purchase. Warranty claims thereafter, but still within the stipulated period, will be subjected to a nominal transportation fee.

There will be no charge for replacement of product parts if the stipulated warranty has yet to expire. Kindly take note that replacement of damaged parts can be done only if damage is not the result of wear and tear.

Products purchased from parallel importers are not warranted. A fee of RM1,500 will be applied for servicing and transportation within Klang Valley. Outstation transportation charges apply to different regions of Malaysia. Parts are charged separately.

Click here to read why it’s important to purchase Herman Miller products from an Authorised Dealer.