QN: If a product is out-of-stock, can I pre-order it?

ANS: Yes, you may pre-order a product. Indent orders will take around 3-4 months to arrive in Malaysia.

QN: May I know when would the products be restocked?

ANS: We will update restocked products on all our social media platforms. Follow our Facebook and Instagram account for more updates!

QN: Are the Herman Miller office chair prices inclusive of ALL the ergonomic features? Or do we have to add-on separately?

ANS: Yes, all Herman Miller ergonomic chairs come inclusive with all features.

QN: Does installation come with lighting purchases from TRAX?

ANS: No, we do not provide light installation but do let us know if you need any recommendations.

QN: Will the 12-Year Warranty for Herman Miller office chairs be on-site servicing or do I have to bring it down?

ANS: We will advise on a case-by-case basis. For warranty claims and enquiries, kindly take a photo of the product sticker under your chair and the part requiring servicing, and send it to us via WhatsApp at +6017-3884728 or email it to retail@traxfurniture.com.my

QN: What does your Warranty cover for Herman Miller office chairs?

ANS: You may wish to check out more information about Warranty and Aftercare here.

QN: Do you accept 0% interest instalment plan?

ANS: Yes we do! Enjoy 6 to 24 months instalment plans with 0% interest when you use approved credit cards in-store: HSBC, Standard Chartered, Maybank and American Express.

QN: I was halfway through the ipay88 checkout and had some issues. Did my payment go through?

ANS: Please call us immediately at +603 -2282 9988 or email us at retail@traxfurniture.com.my

QN: I would like to try the chairs out in real life. Is your shop open to walk-in clients and where is it located?

ANS: Our showroom is open from 10:00am – 6:00pm on Monday to Saturday, no appointment needed. We are located at No. 59, Jalan Maarof, Bangsar, 59100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia.

Not the answers you were looking for? Drop your enquiry to retail@traxfurniture.com.my or call us directly at +603 -2282 9988