Herman Miller
With more than 100 years of history, Herman Miller is a company that places great importance on design, the environment, community service, and the health and well-being of their customers and employees. They constantly work for a better world around us by designing and developing award-winning furniture and related services and technologies that improve your environment, whether it’s an office, hospital, school, home, an entire building, or the world at large.
Innovative business practices and a commitment to social responsibility have established Herman Miller as a recognized global company. In 2010, they were again cited by FORTUNE as both the “Most Admired” in their industry and among the “100 Best Companies to Work For” while Fast Company named Herman Miller among the “Most Innovative”.
Bill Stumpf & Don Chadwick
When designers Bill Stumpf and Don Chadwick set out to create a chair that was health-positive, cross-performing, inclusively-sized, and environmentally sensitive, they arrived at a design unlike the world had ever seen. Aeron demonstrated a pioneering step in ergonomics and material innovation, and provided a comfortable solution without the standard use of foam, fabric, or leather. It changed people’s perception of what an office chair could be—and in doing so it soon found a place in popular culture.
Remastered by Don Chadwick, 2016 Fast forward to the present, and the same criteria serve as the foundation for a remastered Aeron. Just as iconic films and albums are updated for new mediums, standards, and audiences, Aeron has been remastered based on Herman Miller’s latest research around the science of sitting, advancements in materials, manufacturing, and technology, and today’s world of work. The office of 1994 would be largely unrecognizable today. With all the changes that have occurred, it only made sense that Aeron should also change to better meet the needs of today’s work, workers, and workplaces.
Buying new from an Authorized Retailer guarantees you have a full manufacturer backed 12-year warranty. When you purchase an Aeron chair from a reseller or parallel importer, they may offer their own warranty from 0 to 12 years. Warranties vary from seller to seller but none are recognized by the manufacturer and servicing is dependent upon the reseller honouring it.
What can you do about a Herman Miller product you bought from a reseller that wasn’t authorized and now the product needs to be repaired?
Because TRAX can’t guarantee the condition or authenticity of the components used by unauthorized resellers, these products wouldn’t be covered by Herman Miller’s warranty. A fee will be applied for labour and transportation for services done. Parts will be charged separately.
Buying from an authorized Herman Miller retailer gives you two advantages. First is authenticity. If the product comes from an authorized retailer, you can be certain it’s the real thing. Second is warranty. Herman Miller and its authorized retailers stand behind every Herman Miller product and have the ability to make repairs, if needed.
What do you do if you need to request a repair for your Herman Miller product but it doesn’t have a manufacturing label?
If you still have the receipt or credit card statement from the original purchase, you can contact us and we will help verify the warranty coverage and will coordinate the repair or replacement.
Contact us at retail@traxfurniture.com.my for further clarifications regarding your warranty for Herman Miller products.
