ANS: Yes, you may pre-order a product. Indent orders will take around 3-4 months to arrive in Malaysia.

QN: May I know when would the products be restocked?

ANS: We will update restocked products on all our social media platforms. Follow our Facebook and Instagram account for more updates!

QN: Are the Herman Miller office chair prices inclusive of ALL the ergonomic features? Or do we have to add-on separately?

ANS: Yes, all Herman Miller ergonomic chairs come inclusive with all features.

ANS: No, we do not provide light installation but do let us know if you need any recommendations.

ANS: We will advise on a case-by-case basis. For warranty claims and enquiries, kindly take a photo of the product sticker under your chair and the part requiring servicing, and send it to us via WhatsApp at +6017-3884728 or email it to retail@traxfurniture.com.my

QN: What does your Warranty cover for Herman Miller office chairs?

ANS: You may wish to check out more information about Warranty and Aftercare here.

ANS: Yes we do! Enjoy 6 to 24 months instalment plans with 0% interest when you use approved credit cards in-store: HSBC, Standard Chartered, Public Bank, Maybank and American Express.

QN: I was halfway through the ipay88 checkout and had some issues. Did my payment go through?

ANS: Please call us immediately at +603 -2282 9988 or email us at retail@traxfurniture.com.my

ANS: Our showroom is open from 10:00am – 7:00pm (Monday to Saturday) and from 12:00pm – 6:00pm (Sunday) no appointment needed. We are located at No. 59, Jalan Maarof, Bangsar, 59100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia.