Herman Miller
With more than 100 years of history, Herman Miller is a company that places great importance on design, the environment, community service, and the health and well-being of their customers and employees. They constantly work for a better world around us by designing and developing award-winning furniture and related services and technologies that improve your environment, whether it’s an office, hospital, school, home, an entire building, or the world at large.
Innovative business practices and a commitment to social responsibility have established Herman Miller as a recognized global company. In 2010, they were again cited by FORTUNE as both the “Most Admired” in their industry and among the “100 Best Companies to Work For” while Fast Company named Herman Miller among the “Most Innovative”.
Buying new from an Authorized Retailer guarantees you have a full manufacturer backed 12-year warranty. When you purchase an Embody chair from a reseller or parallel importer, they may offer their own warranty from 0 to 12 years. Warranties vary from seller to seller but none are recognized by the manufacturer and servicing is dependent upon the reseller honouring it.
What can you do about a Herman Miller product you bought from a reseller that wasn’t authorized and now the product needs to be repaired?
Because TRAX can’t guarantee the condition or authenticity of the components used by unauthorized resellers, these products wouldn’t be covered by Herman Miller’s warranty. A fee of RM1,800 will be applied for labour and transportation for services done. Parts will be charged separately.
Buying from an authorized Herman Miller retailer gives you two advantages. First is authenticity. If the product comes from an authorized retailer, you can be certain it’s the real thing. Second is warranty. Herman Miller and its authorized retailers stand behind every Herman Miller product and have the ability to make repairs, if needed.
What do you do if you need to request a repair for your Herman Miller product but it doesn’t have a manufacturing label?
If you still have the receipt or credit card statement from the original purchase, you can contact us and we will help verify the warranty coverage and will coordinate the repair or replacement.
Contact us at retail@traxfurniture.com.my or Whatsapp us at +6017-3884728 for further clarifications regarding your warranty for Herman Miller products.
