ANS: Yes, you may pre-order a product. Indent orders will take around 3-4 months to arrive in Malaysia.
QN: May I know when would the products be restocked?
ANS: We will update restocked products on all our social media platforms. Follow our Facebook and Instagram account for more updates!
QN: Are the Herman Miller office chair prices inclusive of ALL the ergonomic features? Or do we have to add-on separately?
ANS: Yes, all Herman Miller ergonomic chairs comes inclusive with all features. Add-on items such as headrests are not sold at TRAX.
ANS: No, we do not provide light installation but do let us know if you need any recommendations.
ANS: We will advise on a case-by-case basis. For warranty claims and enquiries, kindly take a photo of the product sticker under your chair and the part requiring servicing, and send it to us via WhatsApp at +6017-3884728 or email it to email@example.com
QN: What does your Warranty cover for Herman Miller office chairs?
ANS: You may wish to check out more information about Warranty and Aftercare here.
ANS: Yes we do! Enjoy 6 to 24 months instalment plans with 0% interest when you use approved credit cards such as: HSBC, Standard Chartered, Maybank and American Express.
QN: I was halfway through the ipay88 checkout and had some issues. Did my payment go through?
ANS: Please call us immediately at +603 -2282 9988 or email us at firstname.lastname@example.org
ANS: Our showroom is open from 10:30am – 6:00pm daily, no appointment needed. We are located at No. 59, Jalan Maarof, Bangsar, 59100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia.